Terugbetalingsbeleid

Cancellation and refund policy

In accordance with the Distance Selling Act (article 49 and following of 6 April 2010), the client has the right to return (part of) the delivered goods within a period of 14 working days without any reason. This period starts when the ordered items have been delivered. The client is obliged to immediately check the delivered goods upon receipt. The client must inform Atelier Jupe in advance that an order will be returned. Returning the goods is entirely for the account and risk of the customer. If the customer has not returned the goods to Atelier Jupe after the term of 14 working days, the purchase is a fact. The customer must prove that the goods were returned on time, for example by a proof of postal delivery. Return of the goods is only possible in the original or similar packaging and without any traces of use (stains, damage, cuts, etc.). All cut fabrics and haberdashery can only be returned with a minimum length of 50 cm or a multiple. When all conditions are met, Atelier Jupe ensures that the full purchase amount is refunded to the buyer within 30 days after the receipt of the return shipment. Return of digital (PDF) patterns is only possible if the documents have not been downloaded.