Delivery and return

Shipping and payment

The packages are sent with BPost. The shipping costs within Belgium are 4,95 euros, shipping is free starting from 95 euros per purchase. To the Netherlands the shipping costs are 7,50 euros, shipping is free starting from 125 euros per purchase. To Germany the shipping costs are 7,95 euros, shipping is free starting from 125 euros purchase. To France the shipping costs are 9,5 euros, shipping is free starting from 125 euros per purchase. Atelier Jupe cannot be held liable for damage or loss after the package has been processed at BPost.

Standard shipping has no insurance, but this can be arranged by sending an e-mail to info@atelierjupe.com just after your order. The extra insurance cost of a package is 1,50 euros.

The different payment options are offline payment, payment with Bancontact or payment with a credit card. If you choose to pay offline, you will receive an email after your order with the necessary instructions. After receiving the payment, the package is prepared for shipment. Payments with credit card always happen in a secure environment.

When your order is completed, you will always receive a confirmation email. If this is not the case, please contact Atelier Jupe at info@atelierjupe.com

Cancellation and refund policy

In accordance with the Distance Selling Act (article 49 and following of 6 April 2010), the client has the right to return (part of) the delivered goods within a period of 14 working days without any reason. This period starts when the ordered items have been delivered. The client is obliged to immediately check the delivered goods upon receipt. The client must inform Atelier Jupe in advance that an order will be returned. Returning the goods is entirely for the account and risk of the customer. If the customer has not returned the goods to Atelier Jupe after the term of 14 working days, the purchase is a fact. The customer must prove that the goods were returned on time, for example by a proof of postal delivery. Return of the goods is only possible in the original or similar packaging and without any traces of use (stains, damage, cuts, etc.). All cut fabrics and haberdashery can only be returned with a minimum length of 50 cm or a multiple. When all conditions are met, Atelier Jupe ensures that the full purchase amount is refunded to the buyer within 30 days after the receipt of the return shipment.